Shipping policy

# Shipping Policy

*Halide & Grain — Effective July 23, 2026*

Every camera we ship has already survived decades — we want it to survive the trip to your door too. Here's exactly how shipping works.

## Processing Time

Orders are inspected, carefully packed, and shipped within **1-2 business days** of purchase. Because every item is used and individually tested before it goes out, we take a little extra care in the final check and packaging—this is time well spent to make sure what arrives matches what you saw in the listing.

You'll receive a shipping confirmation email with tracking information as soon as your order ships.

## Shipping Rates & Delivery

We currently ship **within the United States only**.

- **Orders $150 and over:** Free, fully insured shipping via UPS or USPS.
- **Orders under $150:** Shipping cost is calculated at checkout based on package weight, dimensions, and your delivery address, via USPS or UPS.

Estimated delivery time is **3–7 business days** after your order ships, depending on the carrier and your location. Delivery estimates are provided by the carrier and are not guaranteed — remote areas may take longer.

We do not currently offer expedited/overnight shipping, but if you need your order faster, email us at info@halideandgrain.com before ordering, and we'll see what we can do.

## Packaging

Cameras, lenses, and film are packed with padded protective materials and, where appropriate, double-boxed to guard against the bumps of transit. Film orders are packed to avoid heat and light exposure during shipping.

## Tracking

Every order ships with tracking. You'll get a confirmation email with your tracking number the moment your package leaves our hands. If you don't receive tracking within 5 business days of ordering, reach out to info@halideandgrain.com and we'll look into it right away.

## Lost, Damaged, or Stolen Packages

All orders are shipped insured. If your package arrives damaged, or tracking shows it as lost or stolen:

1. **Contact us within 48 hours** of the delivery date (or expected delivery date) at hello@halideandgrain.co with your order number and photos of any damage (including packaging).
2. **You'll need to file the claim with the carrier** (UPS or USPS) using the tracking number provided, since the claim must come from the shipping account of record.
3. **We'll assist you** every step of the way—providing documentation, proof of value, packaging photos, and anything else the carrier requires to process your claim quickly.

We know this is frustrating when it happens with a piece of vintage gear, and we're committed to helping you get it resolved rather than leaving you to deal with the carrier alone.

## Address Accuracy

Please double-check your shipping address at checkout. We ship to the address provided at the time of purchase—we're not able to reroute a package once it's handed to the carrier, and we can't be responsible for orders delivered to an incorrect address entered at checkout.

## Questions

Reach out anytime at **info@halideandgrain.com—we're a small shop, and we read every email ourselves.